Key Responsibilities:

Ã‚Â· End to end Datacenter Migrations/transformations Including Traditional Data Centre migrations, Private cloud migrations and Public clouds (AWS/AZURE)
Ã‚Â· Handle technical escalations and guide operations teams for recurring and/or complex incidents
Ã‚Â· Identifying single point of failures and mitigating issues by following problem management and continual service improvements.
Ã‚Â· Designing and supporting high availability and resiliency for critical services and applications.
Ã‚Â· AWS and Azure & Google Cloud management (Any 2) : - Design & implementation of hybrid / public cloud based support models.
Ã‚Â· Configuration and administration of virtual connect and direct connect, familiarity with EC2 families, Storage types, backup snapshots, server patching, load balancers (F5, ELB ) etc.
Ã‚Â· Ensure communication and ongoing updates through dashboards for infrastructure health and compliance(contract, security, risk)
Ã‚Â· Conduct regular trainings/sessions within the team to keep all the team members updated with latest Cloud offerings
Ã‚Â· Application and infrastructure upstream and downstream documentation for service impact and mapping.
Ã‚Â· Demonstrate recoverability through enterprise backup solutions and other methods of backups (VM snapshots, Commvault etc.)

Also,

Ã‚Â· Automation through scripts and tools deployment for monitoring and proactive service delivery
Ã‚Â· Creation of reporting and KPI metrics for servers and storage
Ã‚Â· Set direction for team
Ã‚Â· Management of after-hours support
Ã‚Â· Creation of or updates to runbooks & SOPs
Ã‚Â· Implementing best practice/standards for server and storage
Ã‚Â· Ensure positive client satisfaction and client relationship is maintained
Ã‚Â· Deliver on service commitments and participate in account plan/strategy
Ã‚Â· Drive/Manage service quality, performance, and improvement of processes
Ã‚Â· Deliver an Enhanced Model for resolution of Major Incidents
Ã‚Â· Drive Cloud audit readiness and ISeC (Information Security Controls) compliance
Ã‚Â· Provide technical support and participate in the change control process
Ã‚Â· Participate in Technical proposal preparation
Ã‚Â· Provide integrated Technical management and coordination of Incident Management, Problem Management, Change Management, and Availability Management processes
Ã‚Â· Assuring that services are designed and delivered to meet their availability targets & SLAs
Ã‚Â· Technical skill set and knowledge of customer environment
Ã‚Â· Bridge gaps between delivery teams and drive rapid recovery during incidents
Ã‚Â· Provide a holistic view of the customer's environment and make recommendations to improve overall service.
Ã‚Â· Manage outages to resolution & Exec Alert Communications
Ã‚Â· Root Cause Analysis (RCA) Ownership

Knowledge and Skill Requirements as a Plus:

Ã‚Â· Support designing end to end Datacenter Migrations/transformations Including Traditional Data Centre migrations, Private cloud migrations and migration to Public cloud s (AWS/AZURE) and Vice versa.
Ã‚Â· Hands on Cloud auto scaling, availability group and queuing
Ã‚Â· Knowledge on Network connectivity such as site to site, direct connect, VPN connection
Ã‚Â· Knowledge of IP subnets, BGP protocol
Ã‚Â· Understanding of backup tools such as TSM / Net Backup
Ã‚Â· Exposure to Storage devices such as SAN, NAS, FC, SSD
Ã‚Â· Understanding of databases such as SQL, Oracle
Ã‚Â· Strong oral and written communication skills
Ã‚Â· Strong drive to excel in client service and customer satisfaction
Ã‚Â· Flexible to working in shifts
Ã‚Â· ITIL understanding with relevant ITIL qualifications

Ideal candidate profile

Qualifications :

Basic Qualifications:

Ã‚Â· Minimum of 7 to 10 years combined experience in Windows server 2008 R2 and 2012 R2, /VMware ESX /Linux Infrastructure in a Medium/Large Data center environment
Ã‚Â· AWS Certified Solutions Architect Associate / AWS Certified Solutions Architect Or Respective Azure / Google Certifications
Ã‚Â· Minimum of 2-year experience implementing Microsoft Azure Infrastructure Solutions

Preferred Skills Requirements:

Ã‚Â· Excellent communication skills (both written and oral).
Ã‚Â· Bachelor's Degree or higher although relevant experience will be taken into consideration.

Ã‚Â· Azure / AWS / Google certified
Ã‚Â· MS certified

Ã‚Â· Any Network (Cisco) certified is a plus
Ã‚Â· Strong interpersonal skills.
Ã‚Â· Ability to be flexible and work analytically in a problem-solving environment in 24*7/365 support services
Ã‚Â· Attention to Detail.
Ã‚Â· Strong organizational & multi-tasking skills.
Ã‚Â· Strong analytical skills and thought processes.

Applications closed