Roles and Responsibilities

Develop and maintain a trusted advisor relationship with client success and key accounts and client executives.

Multi-tasking between clients and cross-functional internal teams to ensure the timely and successful delivery of our solutions, according to the client needs.

Maintain, plan and develop a strategic IT roadmap for each client with an annual budget.

Assist in the Preparation of and participate in quarterly strategic technology business review meetings with clients.

Analyze customersÃ¢â‚¬â„¢ needs and suggest upgrades or additional features to meet their requirements.

Establish, maintain, and service IT accounts, covering territory to ensure a high level of customer satisfaction, positive long-term relationships, and repeat business.

Day to day

Realtime knowledge of all active projects/services (status, deliverables, budget, etc.)
Strategy development for enabling the cloudEQ to provide thought leadership
Manage metrics (SLAs, Billing, progress toward QBR)
Manage escalations from client, client success or COE
Assist in the Preparation of and participate in quarterly strategic technology business review meetings with clients.
Multi-tasking between clients and cross-functional internal teams to ensure the timely and successful delivery of our solutions, according to the client needs.
Understand the clientÃ¢â‚¬â„¢s business.
Proactively tackle issues that arise on both the client or internal side.
Work directly with the client (as directed by client success).
Provide a backup for client success in the event of vacation, holiday, sick, etc.
Ensure accuracy of billing.
Be the single point of contact for client success to navigate the COE.
Work with the practice leads to create offerings for the client.
Make sure necessary resources are lined up for meetings, Incidents, presentations.
Understand Processes and procedures and protocals.
Design and present technology proposals.
Assist with resource allocation, demand management, capacity planning at the COE for the client.

Qualifications

Excellent: communication (English), management, facilitation, financial and analytical skills.
Strong Business Acumen.
5+ years in a technical role or PM.
Located in Chandigarh in the office.
Willing to do whatever it takes to achieve outcomes.
Technical proficiency is preferred. This individual should have a strong knowledge of the application and usage of technology but is not expected to have the knowledge of an engineer.
Detail and fact-oriented; results-focused.
An effective leader, mentor, and communicator. Preferably with an outgoing and engaging personality for client interactions.
Strong reading comprehension and writing skills are required to properly interpret and apply various standards for clients.
Strength in multi-tasking where many active projects and tasks are simultaneously in process.
Self-motivated with the ability to work in a fast-paced environment.
The ideal candidate will have experience in one or more in the following - Technical Account Manager - IT Account Manager - Sales Engineering - IT Consulting - IT Project Manager - IT Service Manager - Information Technology Manager - IT Manager.

Preferred Qualifications

Experience in cloud technology using platforms or infrastructure-as-a-service software.
A minimum of 5 years of technical services role, such as Project Manager, Solutions Engineering, or other roles which required the individual to have visibility and gain insight into the system life cycle and support processes.

Education

BachelorÃ¢â‚¬â„¢s degree in a business or technology-related fields, such as Information Systems, Business Administration, etc. or equivalent practical experience.
AWS Certified Cloud Practitioner
MS Certified Azure Fundamentals
New Relic Certification
Datadog Certification

Soft skills

Listening, problem-solving, self-motivated, teamwork, adaptability with a driving attitude to get things done.

Applications closed